The Way Undercover Filming Uncovered a £28m Holiday Ownership Scheme

Prosecutors have labeled it as one of the largest scams of its kind in the Britain.

A total of 14 defendants have been sentenced for their involvement in a £28 million plot to defraud more than 3,500 timeshare investors.

The targets were desperate to terminate age-old vacation property deals and tried to find help.

A large number were aged between 60 and 80. More than 500 of them surrendered over £10,000, and one paid more than £80,000.

Those affected were faced intense consultations extending for six hours. They were out of money, owning valueless fake "credits" and continued to be locked into costly vacation property deals they could no longer use.

The Company Central to the Scam

The firm at the centre of the scheme was Sell My Timeshare (SMT). They accepted clients' cash to finance the owners' lavish lifestyle of exclusive education, millionaire mansions and personal aircraft.

The leader at the head of the organization, Mark Rowe, was sentenced to a seven and a half year prison term in January for deceptive scheme.

On Friday, his partner Nicola was among the last group to receive sentencing.

She received a two-year suspended jail sentence at the judicial venue after confessing to money laundering.

It has been a long time coming and marks a significant success for the individuals who testified, the law enforcement and prosecutors.

The Way the Probe Started

I first heard about the firm came in the mid-2016. I was working in the reporting team of a broadcasting service, creating investigative programmes.

A acquaintance mentioned that his parent had inherited the ownership of a vacation unit in Spain and, after long-term use, had begun looking to exit the agreement.

It is important to recall how popular holiday ownership had grown with English tourists in the last decades of the 20th century.

Timeshares allowed people to use the identical property each season, or swap their time slots with other owners who had apartments in different locations. About 600,000 sun-lovers took up that chance.

The first timeshare rush was paired with a numerous accounts about unscrupulous sellers deceptively promoting units. They became a staple on public interest broadcasts.

The common vacation property deal locked buyers for decades.

In that period, those holders who had enjoyed their regular accommodation in the resort for a long time were advancing in years, and a large proportion were hoping to end their association to their vacation investments.

A number had declining mobility and were unable to visit their properties. Some just thought they'd achieved their goals from them. And others had deceased, in many cases leaving their heirs to assume the contracts - including their yearly fees and maintenance fees.

The Undercover Operation Unfolds

It was at this point the family member had ended up. She searched the web for answers and discovered SMT, a business whose website assured to terminate her contract.

However, having submitted funds and arranged an appointment with them, her loved ones had doubts.

Subsequent checking showed numerous individuals reporting they had submitted funds and received no benefit from the service. In fact, they had lost money. Substantial amounts.

The reporting group started looking into what was happening. It quickly became clear that there were questionable operators operating in the holiday ownership market.

One lawyer had many grievance cases preparing to take action against SMT.

The team interviewed clients who had engaged the company and they all told the same story. They thought the company would purchase their timeshare from them but when they attended a meeting (for which they made an advance payment) they were advised there was no potential buyers.

In place of that, they were pushed - in fact pressured - to invest additional funds purchasing "Monster Rewards", associated with the business's umbrella group, the parent organization.

What exactly these were was rather ambiguous. They seemed similar to a form of credit, providing cheaper vacations and amenities and retail offers.

And they were reportedly "exchangeable with fellow investors, eventually.

Committing funds at the time would produce an eventual payoff that would offset SMT's fees and result in the property owner ahead financially, released finally from their pesky contract.

An unrealistic promise? Certainly, that proved correct.

A 'Deceptive Tactic'

If these accounts were correct, this was a major deception.

It's what is called a "misleading sales."

Someone - specifically SMT - "baits" the consumer by advertising a specific service only to then say that's not available, pushing the customer towards another, inferior offering.

Such practices are unlawful. Armed with all the testimony we had collected, we made the case to secretly film one of the organization's sessions.

This takes dedication, work, and clear arguments for why this is the only way to gather the evidence needed to demonstrate illegal activity.

Armed with that permission, our compact group set up a consultation with one of the company's representatives in the location.

Pretending to be a ordinary individual wanting to get his mum out of her timeshare contract|holiday ownership agreement

Dr. Michael Barnes
Dr. Michael Barnes

A seasoned travel writer and cultural enthusiast with over a decade of experience exploring luxury destinations worldwide.